Return & Refund Policy

For webinars, events, and programs

• 7 days or more before the scheduled start date: Full refund.
• 3–6 days before the scheduled start date: 50% refund.
• Less than 3 days before the scheduled start date, or after the session or program has started: No refund will be available. However, you may request a one-time transfer of your seat to a future batch, subject to availability.
• Once you have attended a session or accessed the associated digital content or materials, that portion will be considered delivered and will be non-refundable, regardless of the timing mentioned above.

For books

• Physical books: Returns are accepted within 7 days of delivery, provided the book is unused and remains in its original condition. Return shipping costs must be covered by the customer, unless the item arrived damaged or the wrong item was delivered.
• Digital books or e-books: Digital products are non-refundable once they have been downloaded or accessed because the content is delivered instantly.

• Change of mind, scheduling conflicts, or personal reasons raised after the applicable refund eligibility window.
• Claims that the content did not meet expectations after full or substantial participation in the program, webinar, or event.
• Bonuses, free resources, gifts, or promotional add-ons provided with a paid purchase. These items carry no separate cash value.
• Repeated enrolment and refund patterns from the same customer or account. RY reserves the right to review and decline such refund requests.

If a cancellation, technical failure, or service disruption is caused by RY, you will be entitled to a full refund or a free transfer to the next available batch, according to your preference.

1. Send your payment receipt or transaction ID through WhatsApp at +880 1608-433453 or email it to restartyourselfbd@gmail.com.
2. Please include your full name, registered phone number, purchased program or product name, payment date, and reason for requesting the refund.
3. We will review your request and respond within 3 business days.
4. Approved refunds will be processed within 7–10 business days.
5. The refund will be returned through the original payment method, such as bKash, Nagad, or card, where possible.

For refund requests, payment-related questions, or assistance, please contact us using either of the following methods: